par phoenixun » 07 Avr 2014 17:01
salut,
je leur ai envoyé un mail pour leur dire que c'était "abusé" comme situation et qu' ils risquaient de perdre une clientele europeenne non negligeable.
A la limite, ils revoient le montant minimal pour avoir les fdp gratos.
Sur ce, voici leur premiere réponse et je vous invite aussi à les contacter pour qu' ils mesurent les effets néfastes d' une telle politique:
"Hello,
I'm really sorry for any inconvenience caused regarding the removal of Free Super Saver delivery to Belgium. This option applies only to delivery addresses within the UK and the Republic of Ireland.
I regret to inform you that we ended our FREE Super Saver Delivery service to Belgium on 3 April, 2014. This service provided free dispatch and delivery on eligible orders over GBP 25.00.
We continue to focus on offering the broadest possible selection, low prices and convenient delivery to all of our customers around the world. Products from Amazon.co.uk for delivery to Finland are available via both our standard and priority delivery services. You can find our current international delivery rates on our help page:
Please note that this change will not affect any orders for items not in stock placed before 3 April, 2014 where you’ve already selected FREE Super Saver Delivery.
Amazon.co.uk are always striving to provide our customers with the greatest possible selection when shopping online.
From time to time we make changes to the services we offer. Please see the following page for more information on the changes to FREE Super Saver Delivery:
However, I will pass your message on to the appropriate department in our company for consideration. Customer feedback like yours is very important in helping us continue to improve the selection and service we provide.
We hope to see you again soon.
Warmest regards,
Sasitha S."